Version 1.0 · 11 August 2026
rivnode is a digital product. Your licence key is issued immediately at checkout and the installer is downloadable straight away, which means the product is delivered in full within moments of payment.
You may request a full refund of your rivnode application purchase within 14 days of the date of purchase, for any reason. You do not need to justify the request.
Renewal purchases are not refundable. The 69 USD renewal extends your update period the moment it is processed, and that entitlement cannot be withdrawn. This is stated again at the renewal checkout.
Two things cause most refund requests for software like this, and both are avoidable by reading first:
If either of these is a problem, do not buy — ask us first at support@rivnode.io and we will tell you plainly whether the product fits.
If rivnode does not install or run on a machine meeting the stated requirements, contact support@rivnode.io and we will work with you to fix it. We would rather solve the problem than take your money for something you cannot use.
This policy is offered in addition to, not instead of, any rights you have by law. Depending on where you live that may include a right of withdrawal on distance purchases, or rights under the Quebec Consumer Protection Act.
Nothing in this policy limits any right you have under mandatory consumer protection law where you live.
Email support@rivnode.io with the email address used at purchase and your order number. We aim to reply within two business days.
Payments are processed by Polar as merchant of record, so any refund is issued by Polar to the original payment method. Where a purchase is refunded in full, the associated licence key is revoked and the software will no longer download, activate or receive updates.